TEAM MEMBER Position Purpose:

Create a memorable experience for each and every guest by providing fast and friendly service, quality products and a clean, safe store environment.

Team Members Minimum Qualifications:
Work Experience - Restaurant, retail or guest service experience preferred. Basic math skills, excellent communication skills and the ability to stand for long periods of time.

Physical Demands: The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 35 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

Description:

• Direct guest flow, prepare and deliver product, operate the cash register, control cash, and keep store clean.
• Serve customers needs.
• Work in a team environment.
• Greets each guest that enters the store within 15 seconds with a verbal greeting, smile, and eye contact. Thanks guest for coming to Yocream.
• Proactively engages the guest in conversation.
• Seek opportunities to educate and suggestively sell.
• Execute all company initiatives.
• Manage cash drawer, verify starting cash, count down and complete end-of-shift paperwork, place shift deposit in safe.
• Keep register and guest areas clean.
• Welcome questions and educate the guests.
• Talk with guests in seating area, time permitting.
• Expedite guest orders.
• Restock all areas to ensure smooth flow.
• Maintain topping bars and clean tables in a timely fashion.
• Complete all side jobs and checklists. Keep guest area, workstation, bathrooms, and back counter areas clean in a timely fashion.